Visiting from out of state, I was hesitant about using an automotive shop that was new to me. My sister referred me to BG Automotive. The entire staff was very friendly and courteous. The technician went on a test drive with me to discuss the problem, gave me a report on the condition of my vehicle, a list of suggested repairs, and pictures of the parts needing repairs. I asked what needed to be done to get me back home, they gave me an estimate, ordered the parts and promptly started the repairs. The vehicle was ready when they said it would be and the price was the same as the estimate. They also worked with my warranty company, which was very helpful. I am very pleased.