BG Automotive-Loveland, Garfield Ave.
Attention to details lacking, but polite and nice... Paid for a tire rotation, oil change, on top of needing three new lug nuts and studs. Tires weren't rotated correctly when I came to pick it up, doubt it was truly done correct (front to rear, and rears switched to the front). They had an issue with a different stud once they pulled the tire back off, an issue I'm guessing they were ready to just hide and send me with before I found the rotation issue, but they rethreaded it to get my tire back on and on my way. Air pressures ranged from 28 - 32 psi once I checked them later, so likely were never checked by them (part of the tire rotation price, but they refunded it). Oil maintenance light wasn't reset, guess that's not part of the $110 oil change... Three new lug nuts were $40, three new studs were another $40... My truck was showing some other check engine light issues, but they stated they couldn't get their machine to read them. I asked them if they tried a different scanner, they had not, but they then did and it worked. $600 later my truck is back on the road at a time when I needed it and was unable to do it myself.
Derek, thank you for taking the time to share your detailed feedback with me. While I am glad our team was polite and able to get your truck back on the road when you needed it, I want to ensure every oil change, tire rotation, and vehicle inspection meets our high standards. Our technicians take immense pride in their work and follow strict quality protocols, ensuring that safety items, from proper tire pressure checks to diagnostic scanning, are handled properly. We stand firmly behind the integrity of our team and their dedication to addressing wheel hardware issues and scan codes safely. I would welcome the opportunity to speak with you directly about your visit, so please feel free to call us at (970) 408-3936.
- BG Automotive-Loveland, Garfield Ave.