I was a new customer to BG Automotive Longmont when my 2003 Subaru Outback overheated and required a tow into the shop. Despite not having an appt, BG didn't hesitate to take my car and figure out the problem. Within a few hours they had performed a full inspection and diagnosed the problem, then called me to discuss their findings and e-mailed a description with pictures of the problem areas. BG completed all repairs ahead of schedule and the bill was less than the estimate. I interacted with several staff members throughout the process and all were professional and very pleasant. Top notch shop!