Used BG for the first time this week. I just got my truck back and have been very satisfied with BG. Lisa and Mike were very professional and upfront as well as easy to deal with. The final price tag may have been more than I initially was thinking I would be spending on repairs/maintenance. However, the comprehensive vehicle condition report that was sent to me included pictures, videos and explanations of the inspection on my truck. Which gave ample justification to all expenses. The work order was completed in less than 24 hrs after I gave the okay for the required work, which is much better than the week+ it likely would have taken for dealership to complete. Once I drive past the 36,000 mile mark that they warrantied the work for, with no issues, it will be 10 STARS! Overall very pleased.