I cannot tell you how happy I am with the guys at BG Automotive. They represent customer service done right. I worked with Jay when my Ford Escape Hybrid had a check engine light on. Jay was friendly, easy to work with, and called me to update me whenever needed. They did a full diagnostic on my car, did the repairs that needed to be done, and even made sure I made my class in time. Needing car repairs is never fun, but Jay and the guys at BG Automotive made it as easy and as smooth as possible. I originally chose to go to BG because it was so close to my house, but I will be returning for the customer service, and the assurance that my car is being taken care of. If I could leave 11 stars out of 10, I would.