Fort Collins and Longmont Auto Repair

Locations

Team BG Automotive Is Growing To Serve You - Check Out Our Two New Locations!

5

BG is the best!

Thank you Weaver!!!! To many more years of service and friendship, Team BG Automotive.

- Fort Collins - Webster
5

BG always takes GREAT care of us! I commute 50 miles per day, so my car health is super important!! My car needed an oil change and I was able to get in the NEXT day! I always have them do a once over on the vehicle, and they are always very honest about repairs needed, and true length of time needed before the recommended repair becomes a required repair. We only trust them with our vehicles! They will continue to receive our business for YEARS to come! And how awesome that they have 3 convenient locations in Northern Colorado!!!! Thanks BG - you all are awesome!

Thank you for the great friendship Gilmartin's. From summer fun in the Ford F-350 to Erin headed to work in the Escape, We appreciate the loving words of our team. Thank you again for entrusting us with all your families needs, Team BG Automotive.

- Fort Collins - Webster
5

Awesome place to get you’re car worked on! A little bit more expensive but worth every penny. Great recommendations on maintenance issues and don’t try and fix things that arent broken. Fast service is a plus.

Thank you for the kind words Ethan. We know cost is always a concern and that is why we offer the best value and best warranty, 3 year 36k. We are proud that you allow us to be your go-to with your Ford Escape. Thank you again, Team BG Automotive

- Fort Collins - Webster
5

Excellent service. Went above and beyond to help me out and I am a new customer. Highly recommend.

5

The Bad: Due to recent move to FoCo, I did not have time to find a reputable mechanic. In haste, I went to the closest service (Pep Boys on south 287). I believe they properly fixed the coolant leak; however, they insisted I needed to replace many other parts/etc, which drove the bill up to $1970. I dropped my car off at 9a, and on the same day, they called at 5p, stating it would be ready for pick up at 6p. At 6p, PB called stating the car was not ready (they stated an employee left early). IMHO, on the 5p call, they knew the car was not going to be ready -- I believe they lied to me, and also broke their service agreement (they said it would be done by mid afternoon). The following day they called at 12p, stating the car was finished (I had to cancel work appointments, etc -- loss of $). Post PB service, and just before pulling my car into the garage, I applied absorbent dust to the garage floor (to absorb coolant fluid). The next day, as I pulled out of the garage, I see fresh/dark fluid. I do a finger dab, and quickly determine it's ATF fluid. Full/honest disclosure: since 2006, I have never visible seen ATF leaks of any kind. Before bringing car back to PB, I took photos/video. I brought my car back to PB and employee immediately, before any inspection, denied any wrong doing, and explained they do not fix transmission issues. In the same sentence, the employee explained to me that they could call the local AAMCO service manager to set up an appointment, and also get me a great discount for AAMCO service. My reply -- before we jump to transmissions issues/conclusions, aren't you going to put the car on the rack and look at it? They did a quick inspection on the rack, and when finished, repeated the AAMCO offer -- suggesting a potential severe transmission issue. My reply -- Why did you not see the ATF leak during your initial inspection/diagnosis? PB had no reply. I turned down the AAMCO offer, and went home. I did some research and guess what -- Pep Boys and AAMCO are owned by same entity. Could this be an unethical or illegal business practice? The Good: Per the advice of a new FoCo friend, I went to BG. I explained my entire PB experience. They diagnosed the ATF issue and physically showed me, while the car was on the rack. They explained to me 1) you have a micro ATF gasket leak, that is so small that you would never see fluid marks on garage floor or other, 2) they showed me the ATF receptacle -- it was caked in ATF fluid, which suggests/confirms the following -- the only way your car could have leaked that much ATF fluid overnight (as seen in photo), if it was over filled -- it's called a burb or expulsion of excessive fluid, and gravity would lead fluid down ATF tube, and eventually onto the floor. Based on my entire experience with PB, I am now convinced there is a high chance that they knowingly over filled my ATF fluid (so it would burb, and then they could send me to AAMCO to potentially fleece me for more $). Fishy, scam or other, and don't forget horrible people skills, I am glad to be done with PB and will never return! BTW, my customer experience with BG was 5 star superb! Brandon Pursley provided excellent, client-centric listening/communication skills/service. All employees greet you with a smile, hand shake and positive professional attitude. They keep you in the loop, from start to finish, and advise you of what is a critical 'must fix' vs. a non-critical 'fix it later'. Shuttle service with Katie, and heated seats, was great! BG has earned my trust, and I highly recommend them.

5

Recently our auto mechanic of 20 years retired and we went on a hunt to find a new auto mechanic. We found BG Automotive on Riverside in Fort Collins. We had a brake problem and they were concerned about our safety and got us in immediately. Other mechanics put us off for a week. We needed a 140K check-up as well, and the problems they found definitely needed to be repaired. They were trustworthy, the prices more than fair, they did a great job, and have great customer service. We have found our new mechanic and we will definitely be returning. Thank you for the great service! Rich and Linda

5

Very personable, great service

Thank you Tim for allowing us to be able to maintain your Volkswagen. We strive to provide 5 star service, Thank you again, Team BG Automotive.

- Longmont - 20th Ave
5

Exceptional customer service. My girlfriend's subaru was having trouble and they had a technician come pick up the vehicle from our house to take to the shop. They were extremely thorough in the vehicle inspection for any other repairs that may be needed and proposed the best course of action. This company exemplifies trustworthiness and integrity. They also are very timely in their services. I highly recommend and will continue to use their services in the future. Thank you for prioritizing and taking care of your customers.

5

Mike F., Jarrod, Jay and the rest of the team did an outstanding job servicing my pickup. My pickup is used for work, so it's tough to be without my truck, Mon-Fri. Initially they needed my truck a whole day to complete the needed repairs. My work allowed me to get the truck in just around 2:00 on a particular afternoon. Mike and the BG team pulled some strings and adjusted the workloads of the mechanics so they were able to assign 2 mechanics to my truck, and complete the applicable repairs by 5:30, and I was able to have my fully repaired truck for work the next day.

5

Honesty, thoroughness, reasonable prices, exceptional service... these guys are great!

Thank you for the kind words Perry, and allowing us to be your team with the maintenance of your Honda CR-V. The intermittent vehicle hiccups always take a little more time and we are thankful for your patients, Team BG Automotive.

- Fort Collins - Riverside
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