I have a 2009 Escape which is needing a little attention. Ashley did a great job of sharing the technician's list of things that they suggested I fix. Then, she explained the logic behind it. There was ZERO pressure to fix anything which I really appreciated. I did have them replace my brakes and rotors and they work beautifully now. I am VERY satisfied and will definitely return when it's time for regular service or a needed repair. Thanks, BG!