Let's make this a two-part review. Part 1- My Pathfinder failed the emissions test. "Big Surprise," I've been fighting this problem for seven years. A friend recommended BG Automotive, so I stopped by and was blown away. I stopped by the shop and was surprised at the customer service I received. Ryan was working the counter and stopped what he was doing. He listened intently, looked over the emissions form, and wanted to see my truck. We went out, popped the hood, and Ryan looked at the engine to see if anything jumped out at him. Ryan went into the shop and had one of the guys come out to get his opinion. I don't remember his name (sorry), but I do remember that he ran outside so as not to make me wait. I gathered that they consider him the Yoda of emissions for the shop. He looked things over and gave me his opinion but said it would be best to drop off the truck so they could diagnose it. Part 2 - Dropped off the truck, and Ryan called later that day with an update. They called a couple of hours later and gave me the breakdown as to what they believed was wrong. They gave me options on how to proceed. So, in a nutshell, the truck is running lean, which means that this is NOT the O2 sensors that have been replaced five times in the past seven years. They believe that it is the Air Flow Sensors. They also diagnosed that my truck could use a timing chain replacement. I will swing by after the holidays to let them do the repairs. In Summary: The customer service was outstanding. The guys were amiable and knowledgeable, and the shop was clean. I couldn't find a reason not to recommend them to anyone.